It’s amusing how the little details in business often go unmentioned. Yet, they’re always lurking in the background, shaping outcomes in ways we might not even realise.

In the quiet moments before the first sip of coffee, as the world stirs awake, and the morning meeting looms on the horizon, a mug patiently awaits on the desk. It stands ready, a silent sentinel poised to kickstart the day, while the inbox lies in peaceful anticipation of the chaos to come.